Refund policy

REFUND POLICY

Due to the nature of the product, exchanges and returns are not accepted. Farbtone by Fola is not responsible for any improperly fitted wigs. 


Custom orders and preorders cannot be returned/exchanged but modifications are always possible, some add-ons will be charged. 


Before purchasing a unit, please be sure to properly measure your head. All units are non-refundable unless there is a mistake on my behalf. ALL SALES ARE FINAL. Returns are not accepted. All wig units are non-refundable.


Exchanges are permitted provided that none of the following terms and conditions have been breached:

  •  All orders must be returned in the original packaging.
  •  All returns/exchanges must be made within 72 hours of recorded receipt.
  •  Exchanges are available for products of an equal value. For exchanges of products with a lesser value, customers will be offered store credit.
  • Returns/exchanges where the seal holding the hair extension in place has been removed will be refused.
  • Customers will be responsible for the shipping and handling costs of their return/exchange, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.
  • Fees for any expedited processing time are non-refundable

Cancellations

1. Cancellation Period: Cancellations can only be made within 48 hours after the initial purchase. This period begins from the moment the order is placed.

2. Customisation: All units are customised to your specifications. Once the 48-hour cancellation period has passed, orders will be processed and customised accordingly.

3. Charges for Late Cancellations: Any cancellation requests received after the 48-hour period will not be accommodated. Orders not cancelled within this timeframe will be charged at full price, and the customer will be liable for the total cost of the order.

4. Contact Information: If you wish to cancel your order within the specified 48-hour window, please contact us via email at farbtonebyfola@gmail.com. Please include your order details in your cancellation request for prompt assistance